Support
Get help in the Rift support Shard
The fastest way to get answers is to join our community support Shard. Staff and experienced users hang out there: bugs, how-tos, and feedback are all welcome.
Join the support ShardOpens in the Rift app when installed, otherwise in your browser. Use your Rift account to join.
Urgent or legal matters
For time-sensitive issues, abuse reports that need a paper trail, or legal correspondence, email us directly at [email protected].
Common questions
Quick pointers before you reach out.
I can't log in. What should I try first?
Try your Rift Key if you've forgotten your password. Confirm you're on the official app or app.therift.chat, and check that your clock is correct (it matters for security). If it still fails, grab a screenshot (no passwords) and reach out via the support Shard or email.
Voice keeps cutting out or sounds robotic
Check your mic input, try wired headphones, and pause heavy downloads on the same network. If only Rift is affected, note your OS version and whether you're on web or desktop when you ask for help. That speeds up debugging a lot.
I need to report a user or Shard
Use the in-app report flow first so moderators get structured context. For platform-level safety concerns or if you're not sure where it belongs, reach out via the support Shard or email [email protected] with details. Never send passwords or full payment info in email.
Where's the FAQ for privacy and features?
We keep longer answers on the FAQ page. For policy specifics, the privacy policy and transparency pages are the source of truth.